Return & Exchange Policy
We will gladly accept any unworn, unwashed, and unstiched merchandise with original tags for an exchange or refund within 7 days of purchase under the following conditions:
- Refunds: Refunds are only issued if the same alternative item is unavailable.
- Return Shipping: Customers must return items via a traceable delivery service (courier or registered post) at their own expense.
- Delivery Charges: Delivery charges are non-refundable.
- Administrative Fees: A 15% administrative cost and delivery charges will be deducted from the total purchase value.
- Refund Processing: Refund requests will be processed within 7-15 working days after receiving the returned items.
For further assistance, contact us at:
- WhatsApp/Call: +92-319-7388359
- Email: infosoohaye@gmail.com